Refund Policy

At Tillingvale, all curtains are made to order, including both standard-size and custom-size curtains. Because each piece is prepared specifically for your order, please review our refund and return policy carefully before making a purchase.

Order Changes and Cancellations

Once an order is placed, there is a 24-hour window to request changes or cancellation.

After 24 hours, your order may already be in production and may no longer be eligible for cancellation or changes.

Made-to-Order and Custom Products

Because our curtains are handmade and made to order, custom and made-to-order items are final sale unless they arrive damaged, defective, or incorrect.

We encourage you to review product details, measurements, colors, and sizing carefully before placing your order. If you have any questions before purchasing, please contact us at hello@tillingvale.com.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us review your request, please include:

• Your name

• Your order number

• A description of the issue

• Clear photos or videos of the item and packaging

After receiving your request, we will review the issue and contact you within 24 hours.

If your request is approved, we may offer one of the following solutions depending on the situation:

• A replacement or remake

• A repair solution

• A partial refund

• Another reasonable resolution agreed upon with you

Returns

Due to the handmade and made-to-order nature of our products, we do not accept returns for custom or made-to-order items unless the item arrives damaged, defective, or incorrect.

Items that have been used, washed, altered, cut, sewn, installed, or damaged after delivery are not eligible for return, replacement, remake, or refund.

Non-Returnable Items

The following items are not eligible for return or refund:

• Custom or made-to-order products, except when damaged, defective, or incorrect

• Gift cards

• Items that have been used, washed, altered, cut, sewn, or installed

• Items damaged due to improper care or handling after delivery

Color and Size Notes

Please note that slight color differences may occur due to lighting, screen settings, and fabric batches.

For handmade items, small measurement variations may occur. These are not considered defects unless the difference is significant or the product is clearly made incorrectly.

Refunds

If a refund is approved, it will be processed to your original payment method.

Please allow your bank or payment provider additional time to process and post the refund.

Contact Us

If you have any questions about your order, returns, or refunds, please contact us:

Email: hello@tillingvale.com